How and when are orders dispatched?

All orders received before 12pm are processed and dispatched the same day.  Orders after 12pm will be processed and dispatched the following day.  All orders are dispatched via Royal Mail on a Tracked and Signed for service.

Can I use my aromatherapy products when using Active Silver Oxygen?

Yes you can use aroma beads or crystals, we do not recommend that you use oil based products though.

What should I do if I add too many pouches of Active Silver Oxygen?

It is difficult to do this as you should only be using 1 or 2 pouches per week. If for some reason you overdose with more than our recommended dosage rates please contact a member of the Clarion Spa team.

Is it safe to drain the water from my spa or hot tub onto the garden?

Yes, all of the Clarion Spa chemical products are completely environmentally friendly and will not damage your lawn or plants.

How often should I change the water in my spa or hot tub?

For large solid hot tubs with filtration, we recommend that you change your water every 3 months. We call this purging and draining. Use our innovative EcoPurge Power Puck system to give your spa or hot tub a very thorough clean before draining.  Please note that for smaller hot tubs, inflatable hot tubs and wood fired tubs, this should be done more frequently.  Please consult your hot tub manufacturer for their recommendation.

How often should I clean or change the filters in my spa or hot tub?

We recommend that you clean or replace your cartridge filters weekly. The cartridge filters are very important in removing suspended particles from the water which can turn it cloudy. This is more important if you use the Active Silver Oxygen System as this increases the amount the cartridge filters can actually remove.

Do I need to add anything else to my spa or hot tub if I am using Active Silver Oxygen?

No, the Active Silver Oxygen System does everything for you. This is a 5-in-1 system which sanitises the water, keeps the water crystal clear, keeps the water algae free, has a comfort enhancer and also aids in a higher anti-bacterial barrier to keep you, your friends and your family free from harm. We do recommend that you monitor your pH levels weekly.

How simple is it to use Clarion Spa products?

All Clarion Spa products have been designed to make looking after your spa or hot tub effortless!

Can I switch over to Active Silver Oxygen if I have already been using chlorine or bromine?

The Active Silver Oxygen System is completely compatible with chlorine, but we would recommend that you purge and drain your spa or hot tub if it has been more than a month since you last carried out this process.  As bromine is more volatile you will need to purge and drain your spa or hot tub prior to your first use of the Active Silver Oxygen System.

Do Clarion Spa products have a use by date?

All Clarion Spa products have a shelf life of three years, so you can rest assured that our products will last even if you skip a season and do not use your spa or hot tub for a number of months.

Are Clarion Spa products safe to use on sensitive skin?

All Clarion Spa products are kind to your skin. As we use a non-chlorine sanitiser in our Active Silver Oxygen System, it will not dry out your skin or hair. It will only make your skin and hair feel silky and soft as we have incorporated our unique Spa Silk formula.

Can I save money buy purchasing a number of Clarion Spa products together?

Yes, we encourage our customers to purchase our product range together or in bulk. Please enquire about promotional offers.

Can Clarion Spa products be used with inflatable spas?

Yes of course, Clarion Spa products are ideal for all types of spa and hot tub. In fact as you only need our three step range for complete sanitation your Clarion Spa kit is as portable as your hot tub.

Why should I change over to the Clarion Spa System?

You will save money by using our competitively priced products, you will care for the environment by using our eco-friendly products, you will save time by using our effort-free products, and you will bathe safely by using our skin-friendly products.

Can Clarion Spa products be used with a wood fired hot tub?

Yes, you can use Active Silver Oxygen to maintain the quality of water in your hot tub but as there is no filtration system you will still need to empty and refill your hot tub with fresh water on a regular basis. If you refill / top up with the Mineral Ball Filter this will help to reduce contaminants. To make your wooden hot tub more efficient with greater sanitation you could purchase a bespoke easy fit Filtration Conversion Kit from our preferred supplier Please contact us for further information.

My hot tub is a new purchase, can I start using Clarion Spa products straight away?

Your retailer should always advise you to initially ‘purge and drain’ prior to using a new hot tub in order to flush away any potentially harmful residue remaining in the pipe work from the manufacturer’s ‘wet test’. Purge using our EcoPurge Power Puck then refill using our Mineral Ball Filter. Then effortlessly maintain weekly water sanitation with our Active Silver Oxygen pouches.

Can I do anything else to improve my hot tub water sanitation?

Yes, it is really important that you work with any hot tub water care products to maintain ultimate water sanitation. Therefore please avoid the following factors:

  • Irregular filter clean or replacement
  • Ineffective, irregular and rushed purge and drain maintenance
  • Ineffective and rushed clean of the hot tub shell following purge and drain
  • Hard source water refill
  • Contaminated source water refill
  • Hot tub positioned near trees and let open to the elements
  • Bathing in body oils, cosmetics, lotions, sun creams etc
  • Child ‘accidents’
  • Drink spills

I live outside the UK, can I still purchase Clarion Spa products?

Yes, of course. We have lots of Clarion Spa customers worldwide. Order securely in our online shop and choose your delivery destination at the checkout.  Delivery time is usually within 5-10 working days. International Terms and Conditions of sale will be applicable for your country of origin.

Will the Mineral Ball Filter attach to any garden hose?

The free threaded adapter is fully compatible with all hose connectors. Simply screw on a tap connector to the threaded adapter and connect your hose pipe.